Refund policy
Return and Refund Policy
At TAMAYA DECOR, we prioritize customer satisfaction and aim to provide an excellent shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Eligibility:
Your item must be unused or not opened and in the same condition as received.
The item must also be in the original packaging.
Timeframe
You have 7 calendar days to return an item from the date of purchase.
Proof of Purchase
A receipt or proof of purchase is required for all returns.
Change of Mind
If you changed your mind, we will accept the unopened, unused product and provide a refund to your account.
Incorrect, Defected or Damaged Order:
If you received an incorrect, defected or damaged order, we will issue you full refund or provide a store credit We will also pay for return shipping cost, when products delivered are defective, damaged or the wrong product was received.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team at +91 9971744544 or support@tamayadecor.com Incase of exchange customer will bear return shipping cost as well as the shipment cost for the exchange product.
Cancellation Policy
Items may not be cancelled once an order has been placed. After you receive your order, simply follow our return instructions or call customer service at+91 9971744544 during normal business hours to make a replacement order.
Return Process
1. Initiate a Return
Contact our customer service team via email at support@tamayadecor.com or call us at +91 9971744544
Provide your order ID, details about the item, and a reason for the return.
2. Prepare Your Return
Pack the item securely in its original packaging, including all accessories and documentation.
3. Return Shipping
In general, It is the responsibility of the customer to pay for the shipping charges associated with returning an item, unless the item was damaged or faulty when it was delivered to the customer. In the event of a damaged or faulty order, customers will be provided with a prepaid label allowing items to be sent back to us free of charge.
We recommend using a trackable shipping service
Shipping costs are non-refundable. If you get a refund, we will deduct the return shipping cost from it. and we do not charge for restoking
Refund Process:
All refunds will be process with in 3 business days, once the TAMAYA DECOR team received order back to warehouse as per the return and refund policy.
Contact Us
Phone number: +91 9971744544
Email: support@tamayadecor.com
Physical address: A1406 Block A, 14th Floor, Ramky One Galaxia, Nallagantla, Rangareddy, 500019 Hyderabad Telangana, India